How Richard Casino Protects Your Data
A plain-English look at what we collect, why we collect it, and how Australian players can control their information.
Privacy at Richard Casino
Last updated: September 29, 2026
This page explains what personal data we collect from Australian players, how payment details are handled, what cookies do on our site, and how to reach us with a privacy request.
When you open an account with us, we ask for the basics: full name, date of birth, email, mobile number and residential address. We need this to confirm you're 18 or over, to run withdrawals smoothly, and to stay in line with anti-fraud checks that every online gaming lounge serving Australia has to apply. We don't ask for more than we need to run your account safely.
What We Collect and Why
- Identity details: name, date of birth, address, for age verification and account security.
- Contact details: email and mobile number, used for login codes, withdrawal confirmations and support replies.
- Payment details: masked card numbers, PayID handles, POLi bank references or crypto wallet addresses used for deposits and withdrawals.
- Device and usage data: IP address, browser type, pages visited and session length, used to keep the lounge running fast and to spot unusual account activity.
- Communication records: chat transcripts and emails with our support team, kept so we can follow up on open cases.
Payment Information Handling
We do not store full card numbers or bank passwords on our own servers. Deposits and withdrawals through PayID, POLi, Visa, Mastercard, Bitcoin, Tether (USDT) and bank transfer are processed through payment partners that use industry-standard encryption. Our systems keep a record of the transaction (amount, date, method, reference number) so we can reconcile your balance and investigate any dispute, but the sensitive credentials themselves stay with the payment provider, not in our database.
Cookies and Tracking
Our site uses cookies to keep you logged in between pages, remember your language and display preferences, and understand which pokies and tables get the most play so we can keep the library relevant. Some cookies come from third parties, mainly analytics tools and, where relevant, game providers like Pragmatic Play and Evolution embedding live tables on our pages. You can block or delete cookies through your browser settings at any time. Doing so may log you out or reset saved preferences, but it won't affect your account balance or history.
| Category | Purpose | Typical duration |
|---|---|---|
| Essential | Keeps you logged in, secures your session | Session or up to 30 days |
| Preference | Remembers display and language settings | Up to 12 months |
| Analytics | Tracks page performance and popular games | Up to 24 months |
| Provider | Loads live dealer and pokie content from studios | Set by the provider |
Who Sees Your Data
Access to player data is limited to teams that need it to do their job: support staff handling your enquiry, the fraud and verification team, and payment processors completing your transaction. We share data with regulators or law enforcement only when legally required to. We do not sell player data to marketing companies. Some of our support and hosting functions may be handled by processors outside Australia; where that happens, we require the same standard of data protection we apply ourselves.
How Long We Keep Your Data
Account and transaction records are kept for as long as your account is active, plus a retention period afterwards to meet fraud-prevention and financial record-keeping obligations. If you close your account, you can ask us to delete data that we're not required to retain. We'll confirm what can and can't be removed when you make the request.
Your Privacy Choices
- Request a copy of the personal data we hold on your account.
- Ask us to correct inaccurate details such as an old address or phone number.
- Ask us to delete data we're not legally required to keep.
- Opt out of marketing emails and SMS at any time via the unsubscribe link or by contacting support.
- Ask how a specific piece of data was collected and what it's used for.
Responsible Gambling and Data
If you set deposit limits, self-exclude, or take a break through our responsible gambling tools, that record is kept specifically to make sure the limit is honoured across your account. It's used only for that purpose, and it's a key reason we ask players to keep contact and identity details accurate. Anyone concerned about their gambling habits can also contact Gambling Help Online on 1800 858 858 or visit https://www.gamblinghelponline.org.au/ for free, independent support.
Policy Updates
We may update this policy as our payment partners, tools or legal obligations change. Material changes will be flagged on this page. Continuing to use your account after an update means you accept the current version.
For the terms that govern your account overall, see our Terms and Conditions. To understand deposit and withdrawal handling in more detail, visit Payments. If you have questions about account safety and support, check About Richard Casino. Ready to play? Register here.