Responsible Gaming Tools at Richard Casino

Pokies, blackjack and live dealer tables are meant to be a way to unwind, not a plan for income. Richard Casino gives every Australian player practical controls over time and money spent, and we point clearly to independent help when a player or someone close to them needs it. This page covers those tools in depth: what they do, how to switch them on, and where to turn if gambling starts causing harm.

Minimum age: 18+, no exceptions

Richard Casino is restricted to players aged 18 and over. This is a hard rule, not a suggestion. Underage gambling is illegal in Australia and we take verification seriously at every account, every time.

Age and identity verification

Before a first withdrawal is processed, we ask for proof of identity and age: typically a driver's licence, passport or other government-issued photo ID, sometimes a recent utility bill or bank statement to confirm your address. This is standard know-your-customer (KYC) practice across regulated and offshore gaming sites alike. It protects your winnings, blocks underage access, and helps prevent someone else from using your account or payment details without permission.

• Government-issued photo ID (driver's licence, passport, proof of age card)
• A recent utility bill, bank statement or similar for address confirmation
• Matching name and details across your ID, payment method and account
• Verification is usually a one-off step, not repeated for every withdrawal

Deposit limits

You can set a daily, weekly or monthly deposit cap from your account settings. Once set, the limit blocks further deposits until the period resets, regardless of how the balance moves during a session. Lowering a limit takes effect immediately. Raising it involves a short cooling-off period, usually 24 hours, so a limit can't be undone in the heat of a bad run. This is a deliberate design choice, not a glitch.

Time-outs and cooling-off periods

If you need a short break rather than a full exit, a time-out locks your account for a set stretch, commonly 24 hours, 7 days or 30 days. You won't be able to log in or deposit during that window, and no marketing emails or bonus prompts will chase you during it either. When the period ends, access returns automatically. Use it early, before a session feels like it's running you rather than the other way round.

Self-exclusion

For a longer or permanent break, self-exclusion closes your Richard Casino account for an extended period you choose, typically 6 months, 12 months, or indefinitely. Once active, it cannot be reversed early by simply changing your mind through the website. Reach out to support to start the process; you'll be asked to confirm your decision so it's not triggered by accident. During self-exclusion we won't send promotional contact, and reopening early requires the same process reversed, with checks in place rather than a quick click.

Signs it might be time to use these tools

• Chasing losses by depositing more than originally planned
• Gambling with money set aside for bills, rent or essentials
• Losing track of time or hiding play from family or friends
• Feeling anxious, irritable or low when not able to play
• Borrowing money or selling things to fund a deposit

None of these signs mean you're beyond help; they mean it's a good moment to set a limit, take a time-out, or make a call to Gambling Help Online on 1800 858 858. Their counsellors are used to these conversations and won't judge you for having one.

Support beyond the phone line

Alongside Gambling Help Online, most Australian states run their own local counselling and financial support services, and GPs can refer to gambling-specific treatment programs. Family members worried about someone else's play can also contact Gambling Help Online directly; the line isn't only for the person gambling.

How to turn these tools on

Log in, open account settings, and look for the responsible gaming or limits section. Deposit limits and time-outs are usually self-service and take effect within minutes. Self-exclusion requests go through support to confirm your identity and intent. If you can't find a setting, contact support directly during Australian support hours and they'll walk you through it.

Related reading: see Terms and Conditions for the full account rules, Payments for how deposit limits interact with PayID and card transactions, and About Richard Casino for more on how the lounge operates. Ready to set your limits from day one? Register and configure them as soon as your account is open.